1. Information We Collect
Account Data
Name, email address, company name, and billing information collected at registration.
Network Telemetry
PPS, BPS, protocol ratios, connection counts, and attack metadata submitted by the ftagent running on your servers. This data is processed to detect DDoS incidents.
PCAP Files
If PCAP capture is enabled, packet captures are transmitted by the agent and stored for 7 days (standard plans) or up to 365 days (enterprise plans).
Usage Data
Log data, dashboard activity, and API call metadata used to operate and improve the service.
2. How We Use Data
- Detect and respond to DDoS incidents on your infrastructure.
- Provide and maintain the Flowtriq dashboard and API.
- Send incident alerts and service notifications.
- Process billing through Stripe (we do not store card data).
- Improve detection accuracy and service reliability.
3. Data Sharing
We do not sell your data. We share data with:
- Stripe: payment processing.
- Google Analytics & Google Ads: website traffic analysis and advertising conversion measurement.
- Microsoft Clarity: session recordings, heatmaps, and usage analytics to understand how visitors interact with the site.
- Meta (Facebook) Pixel: advertising conversion tracking and audience measurement.
- LinkedIn Insight Tag: advertising conversion tracking and aggregate website visitor demographics.
- Reddit Pixel: advertising conversion tracking and campaign measurement.
- Contentsquare: user experience analytics including session replay and interaction mapping.
- Apollo.io: B2B visitor identification and sales intelligence.
- Infrastructure providers: hosting and storage under data processing agreements.
- Law enforcement, when required by applicable law.
4. Data Retention
Metric data (PPS/BPS) is retained for 25 hours in raw form and up to 90 days in aggregated form. PCAP files are retained for 7 days (standard plans) or up to 365 days (enterprise plans). Account data is retained while your account is active and deleted immediately upon account deletion.
5. Your Rights
You may request access, correction, or deletion of your personal data by emailing privacy@flowtriq.com. We will respond within 30 days.
6. Security
All data is encrypted in transit (TLS 1.2+). Passwords are stored as bcrypt hashes; API keys are stored as one-way hashes. PCAP files are stored outside the web root with restricted filesystem access.
7. Cookies & Tracking Technologies
We use a session cookie (PHPSESSID) for authentication and Cloudflare cookies for DDoS protection. We also use the following third-party analytics and advertising technologies on our marketing pages:
- Google Analytics & Google Ads (Google LLC): measures website traffic and advertising conversions using cookies such as
_ga,_gid, and_gcl_au. - Microsoft Clarity (Microsoft Corporation): records anonymised session replays and heatmaps to analyse site usability. Sets cookies such as
_clckand_clsk. - Meta Pixel (Meta Platforms, Inc.): tracks advertising conversions and enables audience targeting on Facebook and Instagram. Sets the
_fbpcookie. - LinkedIn Insight Tag (LinkedIn Corporation): measures ad conversions and provides aggregate demographic insights about website visitors. Sets cookies such as
li_sugrandbcookie. - Reddit Pixel (Reddit, Inc.): tracks advertising conversions and campaign performance on Reddit.
- Contentsquare: provides user experience analytics including session replay, heatmaps, and interaction mapping.
- Apollo.io: B2B intent data and visitor analytics for sales intelligence.
These technologies may collect your IP address, browser type, pages visited, and interaction data. You can opt out by adjusting your browser cookie settings or using browser extensions that block tracking scripts. For a complete list of cookies and opt-out instructions, see our Cookie Policy.